Shipping policy
Thank you for shopping with Urja Ghar. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship your orders.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed only on business days (Monday to Saturday), excluding public holidays.
- Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.
Shipping Time
Estimated delivery times are as follows:
- Within Rajasthan: 2–5 business days
- Rest of India: 4–8 business days
Please note that delivery times are estimates and may vary depending on your location, courier partner availability, weather conditions, festivals, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- We may offer free shipping on selected products or promotional campaigns. Any such offers will be clearly mentioned on the website.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS. You can use the tracking number provided to monitor the status of your shipment.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Government restrictions
- High order volumes during sales or festivals
- Incorrect or incomplete shipping information
Urja Ghar is not liable for delays caused by circumstances beyond our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at the time of placing the order.
If an incorrect or incomplete address is provided:
- Delivery may be delayed or unsuccessful.
- Additional shipping charges may apply for re-delivery.
- Urja Ghar will not be responsible for orders delivered to an incorrect address provided by the customer.
Failed Delivery Attempts
If the courier is unable to deliver the package after multiple delivery attempts due to customer unavailability or an incorrect address, the package may be returned to us.
In such cases:
- Re-shipping charges may apply.
- Refunds, if applicable, will be processed according to our Refund Policy after deducting any shipping and handling charges.
Damaged or Incorrect Shipments
If you receive a damaged package or an incorrect product:
- Contact us within 3 days of receiving your order.
- Share your order number along with an unboxing video clearly showing the issue.
- Our team will review your request in accordance with our Refund Policy.
Requests submitted without a valid unboxing video may not be eligible for replacement or refund.
International Shipping
Currently, Urja Ghar ships only within India. We do not offer international shipping at this time.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: urjagharindia@gmail.com
Phone: +91 8114479684
Our customer support team will be happy to assist you.
Changes to This Shipping Policy
Urja Ghar reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page along with the revised "Last Updated" date.
This shipping policy is consistent with your existing Refund Policy, Cancellation Policy, and Terms of Service, including:
- 3-day reporting window for damaged/wrong products.
- Mandatory unboxing video requirement.
- India-only shipping.
- Professional Shopify policy format suitable for your store.