Refund policy

Urjaghar Return, Replacement, Refund & Cancellation Policy

Last Updated: August 2026

Thank you for shopping at Urjaghar. We are committed to providing quality products and a smooth shopping experience. Please read this policy carefully before placing an order.

Order Cancellation Policy

Orders may be cancelled within 1 hour of placing the order.

Once an order has been processed, packed, dispatched, or handed over to the courier partner, cancellation requests will not be accepted.

For eligible prepaid order cancellations made within the allowed timeframe, the refund will be processed to the original payment method within 5–7 business days.

Urjaghar reserves the right to cancel any order due to stock unavailability, pricing errors, technical issues, suspicious activity, incomplete customer information, logistics limitations, or any unforeseen circumstances. In such cases, eligible prepaid payments will be refunded.

Return Policy

Urjaghar does not accept returns after successful delivery of products.

Returns will not be accepted for:

  • Change of mind

  • Product no longer required

  • Ordered by mistake

  • Personal preference

  • Product not liked

  • Color, texture, size, or appearance preference

  • Delayed delivery caused by courier partners

  • Refusal to accept delivery

  • Spiritual, healing, manifestation, prosperity, wealth, career, relationship, protection, energy, or astrological expectations not being achieved

Customers are advised to carefully review product descriptions before placing an order.

Replacement Eligibility

Replacement requests may be considered only in the following situations:

  • Product received damaged

  • Product received defective

  • Wrong product received

  • Missing item received

Replacement requests must be submitted within 3 days of delivery.

Requests submitted after the replacement window may be rejected.

Mandatory Unboxing Video Requirement

A continuous and unedited unboxing video is mandatory for all damage, defect, wrong item, or missing item claims.

The video must clearly show:

  • The sealed outer package before opening

  • The shipping label

  • The complete unboxing process

  • The product received

  • The issue being reported

Claims submitted without a valid unboxing video may be rejected.

Edited, paused, cut, incomplete, or unclear videos may not be accepted.

Replacement Claim Process

Step 1 – Submit Your Request

Email us within 3 days of delivery at:

urjagharindia@gmail.com

Include:

  • Order Number

  • Customer Name

  • Mobile Number

  • Description of the issue

  • Clear photographs

  • Complete unboxing video

Step 2 – Verification

Our support team will review the submitted information and verify the claim.

Additional information may be requested if necessary.

Step 3 – Resolution

If the claim is approved, Urjaghar may:

  • Ship a replacement product; or

  • Provide an alternative resolution deemed appropriate by the company.

Urjaghar reserves the right to request return of the damaged, defective, or incorrect product before processing the replacement.

Return instructions, if applicable, will be shared by the support team.

Refund Policy

Urjaghar does not provide refunds after successful delivery of products except where required by applicable law.

Approved damaged, defective, wrong item, or missing item claims will generally be resolved through replacement.

Refunds will not be provided for:

  • Change of mind

  • Product not liked

  • Incorrect order placed by customer

  • Delay in delivery caused by courier partners

  • Personal expectations not being met

  • Spiritual, astrological, manifestation, healing, prosperity, wealth, career, relationship, energy, or protection-related expectations

Product Availability

If the exact replacement product is unavailable, Urjaghar reserves the right to:

  • Provide a similar product of equivalent value; or

  • Offer store credit; or

  • Provide another suitable resolution at its discretion.

Spiritual Product Disclaimer

Urjaghar products are based on traditional spiritual, cultural, astrological, and metaphysical beliefs.

Individual experiences and outcomes may vary.

Urjaghar does not guarantee any specific outcome including but not limited to:

  • Wealth

  • Prosperity

  • Career Growth

  • Business Success

  • Healing

  • Protection

  • Relationship Improvement

  • Manifestation Results

  • Positive Energy Outcomes

Products are sold as spiritual and lifestyle products.

No return, replacement, refund, compensation, or claim shall arise solely because expected spiritual or metaphysical results were not experienced.

Customized & Personalized Products

Customized, personalized, energized, blessed, made-to-order, or specially prepared products are not eligible for cancellation, return, replacement, or refund except in cases of verified damage or incorrect delivery.

Fraud Prevention

Urjaghar reserves the right to reject any claim that appears fraudulent, abusive, misleading, incomplete, or unsupported by sufficient evidence.

Repeated false claims may result in refusal of future orders, restriction of services, or cancellation of pending orders.

Complaint Resolution

Customer complaints will be acknowledged within 48 business hours.

Urjaghar aims to resolve genuine complaints within 30 days of receiving complete information and supporting evidence.

Contact Information

Email: urjagharindia@gmail.com

Website: https://urjaghar.com

Policy Updates

Urjaghar reserves the right to modify, amend, update, or replace this policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website.

By placing an order on Urjaghar.com, you acknowledge that you have read, understood, and agreed to this policy.